Effective Date: January 01, 2018
Neurofeedback Training Company ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.neurofeedbacktraining.com (the "Site"). Please read this Privacy Policy carefully. By accessing or using the Site, you agree to the terms of this Privacy Policy.
Information We Collect
We may collect personal information about you, such as your name, address, email address, and phone number, when you submit a form on our Site or contact us via email or phone. We may also collect non-personal information, such as your IP address, browser type, and operating system when you visit our Site.
Cookies and Other Tracking Technologies
We may use cookies and other tracking technologies to collect information about your use of our Site, such as the pages you view, the links you click, and other actions you take on our Site. We may also collect information about your device, such as your system ID and operating system. You can disable cookies through your browser settings, but this may limit your ability to use certain features of our Site.
Use of Information
We may use your personal information to:
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Respond to your inquiries
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Process your requests
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Provide you with information about our products and services
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Improve our Site
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Conduct internal business purposes, such as data analysis, audits, and developing new products and services
Disclosure of Information
We may disclose your personal information to third parties who provide services on our behalf, such as website hosting, data analysis, and customer service. We may also disclose your information if required by law or in connection with a merger, acquisition, or sale of our company.
However, no mobile information will be shared with third parties/affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Business Texting Compliance & The Campaign Registry
Neurofeedback Training Company is committed to compliance with regulations governing business text messaging. As part of this commitment, we have registered with The Campaign Registry (TCR) to ensure compliance with carrier requirements for A2P 10DLC messaging. This registration helps prevent spam and ensures that our messaging services remain reliable and trustworthy.
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All business text messages sent by Neurofeedback Training Company comply with CTIA guidelines, TCPA (Telephone Consumer Protection Act) regulations, and carrier-specific policies.
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We only send text messages to individuals who have explicitly opted in to receive them.
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If you wish to opt out of receiving text messages, you may do so at any time by replying STOP to any message or contacting us at info@neurofeedbacktraining.com.
User Rights & Choices
Depending on your jurisdiction, you may have rights regarding your personal information, including:
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The right to request access to the personal data we hold about you.
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The right to request corrections to any inaccurate or incomplete data.
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The right to request deletion of your personal information.
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The right to opt out of data sharing for marketing purposes.
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The right to restrict or object to data processing.
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The right to receive your data in a structured, commonly used, and machine-readable format (data portability).
To exercise these rights, please contact us at info@neurofeedbacktraining.com.
How to Withdraw Consent for SMS Communications
If you have opted in to receive text messages from us, you may withdraw your consent at any time by replying STOP to any message. You may also contact us at info@neurofeedbacktraining.com to request removal from our SMS list.
Third-Party Data Processors
We may use third-party services to process and store data, including but not limited to:
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Website analytics tools (e.g., Google Analytics)
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Customer relationship management (CRM) systems
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Payment processors
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Email and SMS marketing platforms
These third parties are contractually obligated to protect your personal data and use it solely for the services they provide to us.
Data Retention Policy
We retain personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. When data is no longer needed, we securely delete or anonymize it.
Children's Privacy
Our Site is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under the age of 13.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time by posting a new version on our Site. Your continued use of our Site after we make changes is deemed to be acceptance of those changes, so please check this Privacy Policy periodically for updates.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:
Neurofeedback Training Company
Email: info@neurofeedbacktraining.com
Phone: 347-853-5408
Address: 32 Union Square E, Suite 1017, New York, NY 10003
Last updated: April 12, 2023
Neurofeedback Home Rental Program Shipping Policy
Neurofeedback Training Co. is proud to offer nationwide shipping of our top-quality neurofeedback home units within the continental U.S. With our convenient flat-rate shipping option, your order will arrive at your doorstep in just 2 business days with FedEx Express shipment.
Before any system is rented and shipped, our dedicated team goes above and beyond to ensure its pristine condition. Not only do we meticulously clean all physical parts, but we also perform thorough software maintenance to guarantee that the system is up-to-date and functioning flawlessly.
All our rental equipment and its components are wiped down thoroughly with a disinfectant prior to shipment. We ask our clients to do the same if possible and always keep the equipment clean while using it.
Neurofeedback At Home Inventory
We are doing our best to get units to our customers in the shortest time possible. If there is a wait, we will let you know an approximate delivery date and send you updates every few days.
Our goal is to meet our customer’s needs in the shortest time possible. We want everyone to benefit from NeurOptimal® as soon as possible in this very stressful time.
Shipping & Pick Up Locations
Free pick-up and drop-off is available at our clinic in New York City (Union Square)
We are also offering home pick-up from FedEx so that clients do not need to go out to return their system. Please remember to keep your box and return label for an easy return.
Fed-Ex is our carrier of choice.
Good to know about your Shipment
- Signature is required.
- We cannot ship to a P.O. box. Enter your closest FedEx location address in your reservation and pick up in person.
- Please re-use the packaging material, get an Extra Large FedEx box at their office, or buy your own if you no longer have the box.
Shipment to Canada
We also offer shipping to Canada with a 2 month minimum rental time. We are not able to include return labels for international orders.
Shipment to Europe or any other countries
If you’d like to ship to any other country, please contact us here or use the chat widget to inquire.
Free Pick Up Locations
Pick up or drop off for free is available at our clinic in New York City, NY. Visit us at 32 Union Square East, S. 1017, New York, NY 10003.
Shipment to Hawaii and Alaska
Due to shipment cost to Hawaii and Alaska there is a two months minimum rental.
Disclaimers
The content of our webinars and videos are not intended to be a substitute for professional medical advice, diagnosis, or treatment. Users should not disregard or delay in obtaining medical advice for any medical condition they may have and should seek the assistance of their healthcare professionals for any such conditions.
Contact Us
If you have any questions about our policies, please contact us here