Here is a list of frequently asked questions when troubleshooting your equipment. 

  • Restart the computer if the system freezes or doesn't respond
  • Make sure all the computer cords are fully plugged in


ZAmp Problems ( the device with the sensors):

Sometimes when starting a session, the following message can appears: "The zAmp can not be verified at this time"

  1. Restart the system
  2. Unplug the USB cord and try a different port
  3. Start up the system and program again

If that doesn't help, contact us.


Sound problems – If there is no sound, try this:

  • Verify that the volume is not muted or set very low on the computer.
  • Restart your system.
  • Install all Windows updates and restart the computer.
  • Verify sound is defaulted to system speakers/headphones and not external display via control panel > sound > Playback Devices.


For more FAQs go to NeurOptimal's Website here

Troubleshooting the Equipment 

Need to do a mouse-call? Click here to view a pdf


Download Forms

  2. Checklist of Concerns
  3. Tracking Your Progress (Fill this out in combination with the CHECKLIST OF CONCERNS before you start training and then every ten sessions.)

Read this prior to your first neurofeedback session at home:


For an extra guide, see this screenshot of the different functionalities of the program.