HOME SYSTEM RENTING GUIDE
Read this Q&A before renting the neurofeeedback equipment from us!
Watch this video to learn what is included in your Neurofeedback Home System rental and how easy it is to set up at home.
Do I need to purchase paste or anything separate?
Both our rental plans include all materials required to train (including paste), access to online support forum moderated by expert trainers, access to tech support for troubleshooting the equipment and regular check-ins with staff trainer via text, email, phone or Skype. However, we do not provide headphones which you'd need for doing the training at home. Any headphones can be used except noise-canceling ones.
Please note: With the 3.0 update, access to the internet is now required to allow the software to do automatic updates to function properly. If you do not have internet access let us know.
How much does the Neurofeedback equipment cost to rent?
We offer two different monthly plans. Cost per session can be as low as $40/session or $60/session. See our pricing here. Each rental plan is for 30 days and starts the day after you pick up or receive the system and is due back (or to be shipped back) the day after your due date.
What’s the cost of shipping? Is it included?
Shipping costs are not included and billed separately. We offer one-way shipment anywhere in US for a $50 flat-fee (shipment to Canada $75). Free pick-up is also available at our locations in NYC, Los Angeles, Pasadena, Denver or Boulder, Colorado.
Is it difficult to set up the system?
No, the system is very easy to use and we provide an instruction packet with each home system. There is also a video to watch here to learn how to place the sensors. One can also schedule a session when picking up and we can show you how to use it. An in person demo session costs around $75 depending on which location you are picking up from.
Do we accept insurance?
No. We do not accept insurance. We accept credit cards, cash and checks. We can however provide an invoice to submit to insurance.
How long does it take to get the home system rental?
If we have no waitlist, and contract has been submitted, it takes about 3-4 business days for shipment to arrive or 1-2 business days for pick up at our locations.
Why is there a waitlist?
Our current clients have the option to extend the rental with two weeks or additional months. We recommend 2-3 months of training for best results. Therefore it is difficult to predict when a system is available. When we have a complete contract signed, we'll add you to our waitlist and we'll do our best to get a system asap. The sooner we have a contract filled out and sent back to us the shorter wait time.
When is payment due?
First month's payment is due 24h prior pick up/shipment. We won't charge you until you have confirmed you are ready to rent.
Why is 2-3 month's rental recommended?
After nine years of renting, best training results occur when people train for 2 - 4 months, with 2 days’ sleep between training sessions. If you rent for 2 months, that would look like 2-3 sessions per week, for a total of 20-30 sessions. Read our case study: How to Get Best Results in Neurofeedback Training >
How many sessions should I run per week?
We usually recommend 1-3 sessions per week per trainee, though you can train up to 5 times per week. The minimum we recommend is once a week because through the training the brain is learning a new way of decision making and, like learning a new language, the more frequently the brain practices, the faster we learn.
If I do 30 sessions in 30 days will that have the same effect as 30 sessions over 3 months?
No. While your brain will learn a lot about itself if you train every day for a month the value of spreading those trainings over 3 months is that it gives your behaviour and thought patterns time to adapt. For example, when the brain learns it doesn't need to stay in an anxious fight/flight pattern it's going to want to hang out less in highly anxious environments.
What if one cannot perform all included sessions in one month?
The monthly fee is regardless of how many sessions one completes. If you don't finish all sessions the first month, you can always extend an additional month or two weeks to finish all your sessions. You can also downgrade or upgrade to another plan if needed. See here for pricing.
What do I do if I have trouble with my equipment?
Email your rental manager immediately with a description of the problem and include the best way/time to reach you. Contact us here. It's important that you read the Guidelines that came with the equipment and follow our instructions how to handle the equipment. Download PDF
What is the minimum and maximum amount of time for which I can rent the NeurOptimal® Neurofeedback Trainer?
Minimum time to rent the neurofeedback equipment is one month. However, the best results is by renting for 2-3 months. Read or case study on the best uses of neurofeedback home system. After the first month's rental, one can choose to extend for another month or two weeks.
Why do we recommend that a parent also train if they are renting a machine primarily for their child’s issues?
Your child’s brain/central nervous system (CNS), is learning to assess current needs from gathering information in the here-and-now, rather than using habitual information/neural pathways. Brain disorders such as anxiety/depression/ADHD are the result of maladaptive brain responses that are based on using habitual information/neural pathways to function not realizing that those responses are not appropriate to the present task. (For example, why should the brain produce an anxious state when their is no threat?) A major shift through training is your child’s brain learns to be in a state called regulation: calm, alert, and open to the here-and-now, and only become active only when their is an event that needs action.
This process of learning is sped up when a primary caregiver’s brain is also learning the same process of being regulated–calm, centered, open. Why? Because just like you see in pack animal behaviors, children’s brains tune themselves to their caregivers’ brains. If the parent is anxious, the child will also become anxious. If the parent becomes calm the child’s brain will also shift, like tuning forks resonating with each other. A wonderful example of this process of attunement is to watch The Dog Whisperer on National Geographic. In the episodes you will see examples of how Cesar (the alpha dog trainer) who is “calm assertive”, i.e. has a regulated CNS, works with an anxious/fearful/aggressive dog through the natural attunement process where a beta dog’s CNS aligns with an alpha’s CNS.
For more tips,read an interview with one of our experienced rental manager Kate here >