Watch a demonstration on how the system works and read frequently asked questions.


How much does the Neurofeedback equipment cost to rent?  We offer two different monthly plans. Cost per session can be as low as $40/session or $60/session. See our pricing here. Each rental plan is for 30 days and starts the day after you pick up or receive the system and is due back (or to be shipped back) the day after your due date. 

What’s included in the home unit rental?  Do I need to purchase paste or anything separate? Both our rental plans include all materials required to train (including paste), access to online support forum moderated by expert trainers, access to regular check-ins with staff trainer via text, email, phone or Skype. However, we do not provide headphones which you'd need for doing the training at home. Any headphones/earbuds will be fine to use for the training.

What’s the cost of shipping?  Is it included? Shipping costs are not included and billed separately. We now offer one-way shipment anywhere in US for a $30 flat-fee. Free pick-up is also  available at our locations in NYC, Los Angeles or Boulder,  Colorado. 

Do we accept insurance? No. We do not accept insurance.  We accept credit cards, cash and checks.

How long does it take to get the home system rental?  The time from deposit to rental arrival is approximately 3-4 weeks.  

Why is two months rental recommended? After nine years of renting, best training results occur when people train for 2 - 4 months, with 2 days’ sleep between training sessions.  If you rent for 2 months, that would look like 2-3 sessions per week, for a total of 20-30 sessions.  Read our case study: How to Get Best Results in Neurofeedback Training >

How many sessions should I run per week? We usually recommend 1-3 sessions per week per trainee, though you can train up to 5 times per week. The minimum we recommend is once a week because through the training the brain is learning a new way of decision making and, like learning a new language, the more frequently the brain practices, the faster we learn.

If I do 30 sessions in 30 days will that have the same effect as 30 sessions over 3 months? No.  While your brain will learn a lot about itself if you train every day for a month the value of spreading those trainings over 3 months is that it gives your behaviour and thought patterns time to adapt.  For example, when the brain learns it doesn't need to stay in an anxious fight/flight pattern it's going to want to hang out less in highly anxious environments.  

What if one cannot perform all included sessions in one month? The monthly fee is regardless of how many sessions one completes. If you don't finish all sessions the first month, you can always extend an additional month or two weeks to finish all your sessions. You can also downgrade or upgrade to another plan if needed. See here for pricing.

What do I do if I have trouble with my equipment?  Email your rental manager immediately with a description of the problem and include the best way/time to reach you. Contact us here. It's important that you read the Guidelines that came with the equipment and follow our instructions how to handle the equipment. Download PDF

What is the minimum and maximum amount of time for which I can rent the NeurOptimal® Neurofeedback Trainer? Minimum time to rent the neurofeedback equipment is one month. However, the best results is by renting for 2 months. Read or case study on the best uses of neurofeedback home system. After the first month's rental, one can choose to extend for another month or two weeks.

Why do we recommend that a parent also train if they are renting a machine primarily for their child’s issues? Your child’s brain/central nervous system (CNS), is learning to assess current needs from gathering information in the here-and-now, rather than using habitual information/neural pathways.  Brain disorders such as anxiety/depression/ADHD are the result of maladaptive brain responses that are based on using habitual information/neural pathways to function not realizing that those responses are not appropriate to the present task.  (For example, why should the brain produce an anxious state when their is no threat?)  A major shift  through training is your child’s brain learns to be in a state called regulation:  calm, alert, and open to the here-and-now, and only become active only when their is an event that needs action.

This process of learning is sped up when a primary caregiver’s brain is also learning the same process of being regulated–calm, centered, open.  Why?  Because just like you see in pack animal behaviors, children’s brains tune themselves to their caregivers’ brains.  If the parent is anxious, the child will also become anxious.  If the parent becomes calm the child’s brain will also shift, like tuning forks resonating with each other.  A wonderful example of this process of attunement is to watch The Dog Whisperer on National Geographic.  In the episodes you will see examples of how Cesar (the alpha dog trainer) who is “calm assertive”, i.e. has a regulated CNS, works with an anxious/fearful/aggressive dog through the natural attunement process where a beta dog’s CNS aligns with an alpha’s CNS.

Read more FAQ's from our rental manager Kate here



How to set up the sensors

Watch a  demonstration on how to set up a neurofeedback session at home.

How the software works

After setting up the sensors, start up the computer and open the NeurOptimal program. Click on green button to start the program.

View more videos : Watch our success stories! 

WHAT'S INCLUDED? Click here to view pricing >



Why NeurOptimal?  

The way global information based neurofeedback works is giving your brain intelligent information about itself so that it can optimize it’s functioning.  That’s how it can be diagnostically agnostic.  Basically, it's teaching the brain to be smarter, learning to come into the present to gather info before it makes a decision rather than doing what’s habitual— anxiety being a common brain habit.   Why we use the NeurOptimal® Neurofeedback System for our rentals. NeurOptimal vs. the rest.

Is Neurofeedback Training Safe?

Yes, it safe for anyone to use.  Why?  Because nothing is being added to your brain. The training works by alerting your automatic functioning part of the brain to its own actions (this part controls the fear response, flight/flight/freeze, sleep, attentiveness, executive functioning, etc.) so it can ‘see’ its own maladaptive patterns.  Because the brain is designed to be responsive to new information, when the neurofeedback system alerts the brain to it’s own functioning the brain will naturally tweak itself to be the most efficient and effective response.  It’s as if the brain, upon being alerted to it’s own behaviour says “hey, I’m about to produce a stress response when I’m sitting in a safe space.  That’s not efficient or an appropriate response.  I’m going to change what I’m doing.”

SEE ALSO: Luigi's Story - How Neurofeedback Training Helped with ADHD

Do I need a brain map (QEEG test) to start?

No. A diagnosis or brain map is not needed when using NeurOptimal.  Since NeurOptimal® is a ‘dynamical’ neurofeedback™ system, it is also very different from other systems. It is completely non-invasive and non-directive because it is based on both a very different understanding about how the brain works, as well as how it is best optimized.

It is estimated that the human brain has 15-33 billion neurons and each neuron may have as many as 10,000 synaptic connections. Neurons communicate with each other using chemical signals which results in all electrical ‘brain activity.’ This brain activity is measured in brainwaves with an electroencephalogram (EEG).  The frequency of each brainwave tells us a lot about the state of the brain at any given moment.

How NeurOptimal® is Different

compare biofeedback eeg systems

NeurOptimal® trainers do not diagnose; there are no long questionnaires or clinical discussions. Because trainers do not diagnose, they do not ‘treat’ specific symptoms, they train the whole brain at once. It is recognized that all neurofeedback (NF), regardless of system or approach, delivers value in the treatment and resolution of brain imbalances. However, there are inherent and significant differences in the underlying theories between these systems that result in the development of differing approaches to the software development. Traditional NF approaches require licensed clinicians to make or use a diagnosis, often with the help of a quantitative electroencephalogram (QEEG). These brief ‘slices of time’ are then used to create protocols over subsequent weeks or months. Needless to say, this evaluation process is time consuming, expensive, and unnecessary for NeurOptimal® clients. Using a diagnosis or QEEG for NeurOptimal® is like trying to use a road map to fly a jumbo jet— it’s just not relevant.

The NeurOptimal® Philosophy

NeurOptimal® is very different from other neurofeedback systems. It is completely non-directive because it is based on both a different understanding about how the brain works, as well as how it is best optimized. NeurOptimal® is designed to work with the brain as an information-detection system. By simply giving the brain feedback information about its own activity 256 times per second, NeurOptimal® helps the brain reorganize itself, thereby activating its own intrinsic healing capability. As a result of training (average of 20-40 sessions), central nervous system (CNS) activity stabilizes. As the brain increases cognitive flexibility and resilience due to an increase in the neural network, openness to change and motivation improve.

What About Side Effects - Are There Any?

NeurOptimal® is non-invasive and does not push the brain in any “direction” during training, it is highly unlikely you will feel any side effects following a session. Any noticeable shifts in your mood, awareness or energy level after brain training really depends on the individual and can vary from session to session. Very few clients report negative side effects, and if they do, it’s usually drowsiness during or immediately after a session. 

Read Case Studies & Articles From our Blog: