Thank you for your inquiry!
After the contract has been submitted one of our neurofeedback trainers will get back to you shortly to confirm your submission. For any questions about the contract and renting process, email firstname.lastname@example.org
PLEASE NOTE: Both a Contract and Consent form is needed to confirm your spot on the waitlist. Please email or fax this back to us asap. The sooner we have the paperwork in, the sooner you will also receive the neurofeedback system!
See below for our complete renting FAQ'S
WHAT HAPPENS AFTER THE PAPERWORK HAS BEEN SENT IN?
Our Rental Managers Sara or Alison will confirm your contract submission. It takes 3-4 business days to receive the package if you are having it shipped. At times there may be a longer wait time, but we'll do our best to get you one as soon as possible!
- Payment is due 24h prior to picking up the equipment (or having it shipped). We will charge your credit card on file for the first month's rent and if there are any shipping costs (Shipping/courier within NYC is a flat rate of $30), it's free to pick it up at our location.
- Shipment is not included and billed separately. We offer a flat-rate of $50 one-way within US and $75 to Canada.
- We use FedEx for shipment and signature is required. Please make sure someone will be there to sign! We can also ship it to a near by FedEx location. If so, please provide that shipping address in contract.
- Receive the equipment and read the Guidelines in packet prior to your first session. Please note, you'll need your own headphones. Any earbuds or regular headphones will do. No noise-canceling or bluetooth headphones please.
- Click here to view a short video on how to set up the EEG sensors. We are also available if you have any questions.
- We will be checking in with you periodically to see how your training is going and to answer questions.
- One week before your training period ends, we'll contact you to see if you like to extend your rental. Sessions rollover so if you haven't had the time to do all the sessions you can rent it for an additional 2 weeks or month. When extending, your credit card will be charged the first day of the next 30 day period. If you do not want to extend, please notify us asap and we will make arrangement for the return. You are responsible for return shipping charges.