Watch these videos on how to set up the NeurOptimal Neurofeedback System and sensor placement.  Scroll down for a detailed explanation on what happens in a session and other useful training tips!

How to set up a EEG sensors for your neurofeedback session.

View our step-by-step guides:

These printed manuals are also included with your rental!

View Manual: How to Start a Session
Manual: Sensor Placement

How to Track Progress – Forms to fill out before starting!

We strongly recommend all renters fill out our Checklist of Concerns prior to starting and then again, after every 8 sessions.  Download Checklist of Concerns (PDF). For example, when clients see their rate of 10 for "Feel Anxious" turn into a 4 (10 being worst), they know the training is doing something good for them.

How to set up the neurofeedback equipment at home

Click on the image to watch the video!


How to start a Session

Watch this 6 min. video on how to use NeurOptimal 3.0.

Please note: With the new NeurOptimal 3.0 software,  a high-speed internet connection is needed for the system to work properly. 

Tip! Make sure to start up tablet and program before adding the sensors to make sure the software doesn't need to do any updates. An update can take between 3 min. to 10 min.!


How to login to NeurOptimal's Tech-Support

If you are getting error messages, did a reboot of tablet and still experience problems, please watch this video on how to allow tech support experts to troubeshoot your home system.  

On your tablet, connect to your wi-fi, then go to website and tap on Member Login. Check your manual for login info or click here. Once logged in, tap on the ZenConnect button and follow the instructions from the video.

When logging in to tech support please add your name + Neurofeedback Training Co. Renter. Working with...(Alison, Kate or Sara).


WATCH: How To Do An Extended Session (44 min.)

When you rent, you have the option to do an extended session. Please note: There is no data that proves this extended session provides better results than the regular session, but if you fall asleep during a session, and want a longer nap, go ahead and do an extended version . The regular session is 33 minutes long and what is normally used in-office sessions.


PERSONAL TRAINER ONLY: Check how many remaining sessions are available on system.

Can't locate your name in the Vault? Here's a brief video explaining how to add a name and toggle between already added names (hint: locate the alphabet at the bottom of Vault Window then choose the letter of your initials (if the letter is highlighted it's been added!)

Tablet not charging? Try a different outlet and leave it over night. If not try the hold the power button and up sound at same time for 30 sec or so.  See Microsoft support page here. (PLEASE NOTE: always charge the tabletcomputer while doing a session!)

Are you a current renter?

If having technical problems with your equipment, check out the NeurOptimal's support page here.

Here’s a link to our printed booklet which includes our guidelines, package checklist and training tips.


Join the Neurofeedback Professional Forum!

With the monthly rental you can join the online community of NeurOptimal renters, moderated by professional trainers. It’s free with your rental and a great way get quick answers to questions, to share experiences and to understand better the NeurOptimal experience! To get the login, contact your rental manager


What happens during a neurofeedback session?

Before your first neurofeedback session begins, fill in the Checklist of Concern form.

Add the sensors the tiny sensors near your scalp and three clips on your ears to pick up delicate electrical activity of your brain. Much like an EKG or ECG, the NeurOptimal® neurofeedback device is simply reading this signal. Nothing invasive is involved with the training process.

NeurOptimal® neurofeedback is naturopathic and does not “push” the brain in any particular direction. The system merely cues your central nervous system to do what is naturally best for YOUR brain.


Sit in a comfortable chair facing the computer screen. Put on the headphones and start the program and the brain training begins. You will listen to music and you may notice very brief pauses in the sound or image.  The very precise timing of these interruptions gives the brain vital information it needs to reorganize itself to operate more optimally. You don’t have to do anything while all this is happening. It’s all right to close your eyes and "zone out" and just let your brain do its job. Length of the brain training can vary, but a session usually runs around 33 minutes (If you rent, you can do an extended version which is 44 minutes).


How will you feel afterwards? Because NeurOptimal system is non-invasive and does not push the brain in any “direction” during training, it is highly unlikely you will feel any side effects following a session. Any noticeable shifts in your mood, awareness or energy level after brain training really depends on the individual and can vary from session to session. 

The main point is that transformation with neurofeedback happens according to the brain’s own intrinsic wisdom, with no conscious effort from the user. 

When it's over, the music will stop – you are done with the session! 

Please clean the sensors gently after each use with wet wipes or in running warm water (make sure to dry them afterwards)

Shut down the tablet when not in use afterwards and store it safely away.



How difficult is it to learn how to run sessions?  

Learning how to use the equipment will take you approximately 10-15 minutes.  There are only 3 items you need to get familiar with: the computer (or Microsoft® tablet), the amplifier (zAmp), and the sensors.  There are only a few buttons that you'll need to press on the tablet.  And you can learn how to place the EEG sensors on your head from the 3-minute video above.  Warning: you may get some EEG paste in your hair the first time, but it's water-soluable and comes out easily! Have wipes in handy.

Is it difficult to learn where to place the EEG sensors on the head?  

In a word, no.  The sites on head C3 and C4 are actually large areas approximately half-way between the tip of the top of the ear and the crown of the head.  Anywhere in that area is considered a good location!  Trivia: did you know that the EEG sensors on the head pick up 95% of the electrical information on the entire head, and only 5% of that information is site specific?  In other words, don't worry, you have it in the right place!

How do I know if the sensors are correctly set up?

As long the sensors are roughly mid-way between ear and top of head and the hair is parted with sensor stuck to the head, its a good hookup. Only if the sensor is dangling off the head is it a bad one.  

How do I know if the neurofeedback training is working?   

We strongly recommend all renters fill out our Checklist of Concerns prior to starting and then again, after every 8 sessions.  For example, when clients see their rate of 10 for "Feel Anxious" turn into a 4 (10 being worst), they know the training is doing something good for them!

What is the minimum and maximum amount of time for which I can rent the NeurOptimal® Neurofeedback Trainer? 

Minimum time to rent the neurofeedback equipment is one month. However, the best results is by renting for 2 months. Read or case study on the best uses of neurofeedback home system. After the first month's rental, one can choose to extend for another month or two weeks.

How many sessions should I run per week? 

We usually recommend 1-3 sessions per week per trainee, though you can train up to 5 times per week. The minimum we recommend is once a week because through the training the brain is learning a new way of decision making and, like learning a new language, the more frequently the brain practices, the faster we learn.

See also our Training Tips from our Blog: How to get the best results in neurofeedback training >

Renting Guides – Read this prior to your first neurofeedback session at home:

Neurofeedback Research


Download PDF here

More research >